INTRODUCTION: CONTENT OF THE PACKAGE TRAVEL CONTRACT

The package travel contract consists not only of the following General Terms and Conditions but also includes the description of the package in the online catalogue or in a separate travel programme, as well as the booking confirmation sent by the organiser to the traveller.

By signing the proposal for the purchase of a package travel contract, the traveller acknowledges that they have read and accepted the terms of the contract, including the warnings and conditions contained therein, as well as these General Terms and Conditions.

1. LEGISLATIVE SOURCES
The sale of package travel and linked travel services is governed by the Tourism Code (Articles 32-51-novies), as amended by Legislative Decree 62/2018, which implements EU Directive 2015/2302 and subsequent modifications, as well as by the provisions of the Civil Code regarding transport and agency agreements, where applicable.

2. ADMINISTRATIVE REGIME

The organiser and the seller of the package travel, whom the traveller contacts, must be authorised to carry out their respective activities in accordance with applicable legislation, including regional or municipal regulations, and must operate in compliance with such provisions. The organiser and the seller established in Italian territory must be covered by a civil liability insurance contract in favour of the traveller for compensation of damages arising from the breach of their respective obligations under their contracts.

Package travel organisation contracts are secured by insurance policies or bank guarantees that, in cases of insolvency or bankruptcy of the organiser or seller, guarantee, without delay upon the traveller’s request, the reimbursement of the price paid for the purchase of the package and the immediate repatriation of the traveller if the package includes transport, as well as, if necessary, the coverage of accommodation and board expenses before repatriation.

3. DEFINITIONS
For the purposes of this contract, the following definitions apply:
a) “Traveller”: any person who intends to conclude a contract, enters into a contract, or is authorised to travel under a package travel contract or a linked travel service;
b) “Professional”: any natural or legal person, public or private, who, in the course of their commercial, industrial, artisanal, or professional activity, acts in package travel or linked travel service contracts, including through another person acting on their behalf or in their name, as an organiser, seller, professional facilitating linked travel services, or supplier of travel services, pursuant to applicable law;
c) “Organiser”: a professional who combines and sells or offers for sale packages directly, through, or together with another professional, or a professional who transmits the traveller’s data to another professional in accordance with Article 33, paragraph 2.4 of the Tourism Code;
d) “Seller”: a professional other than the organiser who sells or offers for sale packages combined by an organiser;
e) “Establishment”: as defined in Article 8, paragraph 1, letter e), of Legislative Decree 26 March 2010, No. 59;
f) “Durable medium”: any tool that allows the traveller or professional to store information addressed to them personally so that they can access it in the future for an adequate period of time appropriate to the purposes for which it is intended and that allows identical reproduction of the stored information;
g) “Unavoidable and extraordinary circumstances”: a situation beyond the control of the party invoking such a situation, the consequences of which could not have been avoided even by taking all reasonable measures;
h) “Lack of conformity”: a failure to perform the travel services included in a package;
i) “Minor”: a person under the age of 18;
l) “Repatriation”: the traveller’s return to the place of departure or to another location agreed upon by the contracting parties.

4. DEFINITION OF PACKAGE TRAVEL AND LINKED TRAVEL SERVICES

4.1. Package Travel

A “package travel” is the combination of at least two different types of travel services (namely:

  1. Passenger transport;
  2. Accommodation that is not an intrinsic part of passenger transport and is not intended for residential purposes or for long-term language courses;
  3. Rental of cars, other vehicles, or motorcycles requiring a category A driving licence;
  4. Any other travel service that is not an integral part of one of the services mentioned above and is not a financial or insurance service, nor classified as an “additional travel service”)

for the same trip or holiday, provided that at least one of the following conditions is met:

  1. Such services are combined by a single professional, even at the traveller’s request or in accordance with their selection, before a single contract covering all services is concluded;
  2. Such services, even if concluded with separate contracts with individual travel service providers, are:
    • Purchased from a single point of sale and selected before the traveller agrees to payment;
    • Offered, sold, or billed at an all-inclusive or total price;
    • Advertised or sold under the term “package” or a similar designation;
    • Combined after the conclusion of a contract that allows the traveller to choose among a selection of different types of travel services, or purchased from separate professionals through linked online booking processes, where the traveller’s name, payment details, and email address are transmitted by the first professional to one or more other professionals, and the contract with this/these professional(s) is concluded no later than 24 hours after confirmation of the booking of the first travel service.

4.2. Linked Travel Services

A “linked travel service” refers to at least two different types of travel services purchased for the same trip or holiday that do not constitute a package and that involve the conclusion of separate contracts with individual travel service providers, provided that a professional facilitates, alternatively:

  1. At the time of a single visit or single contact with their point of sale, the separate selection and separate payment of each travel service by the travellers;
  2. The targeted purchase of at least one additional travel service from another professional when such purchase is concluded within 24 hours of confirming the booking of the first travel service.

5. INFORMATION TO THE TRAVELLER – TECHNICAL DATA SHEET

5.1 Prior to concluding the package travel contract or a corresponding offer, the organiser and the seller provide the traveller with the relevant “standard information form” and communicate the following information:

a) The main characteristics of the travel services, such as:

  • Destination(s), itinerary, length of stay with dates, and, if accommodation is included, the number of nights;
  • Means, features, and categories of transport, departure and return locations, dates and times, duration, layover locations, and connections;
  • Accommodation location, main characteristics, and, if applicable, its tourist classification;
  • Provided meals;
  • Tours, excursions, or other services included in the total package price;
  • Services provided as part of a group, including group size estimates;
  • Language in which services are provided;
  • Suitability of the trip or holiday for persons with reduced mobility, including specific information upon request.

b) The commercial name, geographic address, phone number, and email address of the organiser and seller;
c) The total package price, including taxes and all applicable fees, charges, and additional costs;
d) The payment terms, including deposit amount, payment schedule, and required financial guarantees;
e) The minimum number of participants required for the package and the deadline for cancellation if the minimum is not met;
f) General passport and visa conditions, including estimated visa processing times and health formalities for the destination country;
g) The traveller’s right to withdraw before the start of the package upon payment of a withdrawal fee or, if applicable, standard withdrawal fees.

h) Information on the optional or mandatory subscription of insurance covering the costs of unilateral withdrawal from the contract by the traveller or assistance costs, including repatriation, in case of accident, illness, or death.

i) Details of protection coverage in case of insolvency or bankruptcy, as well as the civil liability insurance contract in favour of the traveller.
l) Information on the identity of the operating air carrier: Where not known at the time of booking, in accordance with Article 11 of Regulation (EC) No 2111/05 (Article 11, paragraph 2 of Regulation (EC) No 2111/05: “If the identity of the actual air carrier or carriers is not yet known at the time of booking, the air transport contractor shall ensure that the passenger is informed of the name of the carrier or carriers that will operate as actual air carriers for the flight or flights concerned. In such a case, the air transport contractor shall ensure that the passenger is informed of the identity of the actual air carrier or carriers as soon as their identity has been established and of their possible operational ban in the European Union.”)

5.2. Contracts for package travel concluded by telephone
For package travel contracts concluded by telephone, the organiser provides the traveller with the information specified in the “standard information form” set out in Annex A, Part II, of the Tourism Code.

5.3. Flight schedule and route changes
Given the long lead time with which catalogues containing information on service arrangements are published, it is specified that the flight times and routes indicated in the acceptance of the service purchase proposal may be subject to change, as they are subject to subsequent validation. The final flight schedules will be communicated in the days preceding departure and return. It is specified that charter flights are not, by definition, subject to systematic scheduling.

5.4. Information on air carrier liability
As provided for in Article 6.2 of Regulation (EC) No 2027/97, upon request of passengers, information will be provided regarding:

Provisions on the liability of the Community air carrier for damages due to death, injury, and personal harm.
Insurance coverage obligations.
Information on the timing of advance payments to the individual entitled to compensation.

6. CONCLUSION OF THE PACKAGE TRAVEL CONTRACT

6.1 The contract is deemed concluded when the organiser or seller sends the traveller written confirmation of the booking, including via electronic means, to the traveller’s email address or another durable medium.

6.2 If the traveller has made a booking through a travel agency or an intermediary seller, they will receive the booking confirmation through the same channel.

6.3 Any special requests concerning the terms of service or other aspects of the package must be communicated by the traveller before booking confirmation and must be explicitly accepted by the organiser to be binding.

6.4 The travel contract is governed by these General Conditions, as well as by any additional conditions specifically agreed upon between the parties.

6.5 The booking confirmation will include all the essential details of the package, such as price, itinerary, services included, payment terms, and cancellation conditions.

6.6. The travel documents (e.g. vouchers) will be delivered to the traveller in due time before departure, and the traveller must keep them and carry them during the trip in order to use the services regularly booked, together with any other documents (e.g. airline tickets) provided by the seller. The traveller is required to check the accuracy of the data reported on the aforementioned documents and on the travel contract and to immediately inform the seller of any errors. The traveller must provide the organiser with the participants’ details exactly as they appear on their personal identification documents.

6.7. Any excursions, services, or performances purchased and paid for by travellers at the destination are unrelated to this contract. Therefore, no responsibility in this regard can be attributed to the organiser or the seller, not even in the event that, as a courtesy, resident staff, escorts, guides, or local correspondents may take care of their booking.

7. PAYMENT TERMS

7.1. At the time of signing the contract, the following must be paid:
a) the registration fee or administrative fee (see Art. 8);
b) a deposit in the amount indicated by the organiser or the seller.

The balance must be strictly paid within the deadline established by the organiser in their catalogue or in the booking confirmation.

7.2. Failure to pay the amounts referred to above, by the established dates, as well as failure to transfer to the organiser the amounts paid by the traveller to the seller, will result in the automatic termination of the contract by right, to be carried out through simple written communication via e-mail, at the seller’s premises, or at the domicile, including electronic domicile if provided, of the traveller. The balance of the price shall be considered as having been made when the amounts are received by the organiser directly from the traveller or through the seller.


8. PRICE AND PRICE REVISION
8.1 The price of the package tour is determined in the contract, referring to what is indicated in the catalogue or on the organiser’s website, or out-of-catalogue/custom programme, and any subsequent updates of the same catalogues or out-of-catalogue programmes, or on the Operator’s website. It may be changed, either increased or decreased, only as a result of changes in: – the price of passenger transport based on the cost of fuel or other energy sources; – the level of rights and taxes on tourist services included in the contract imposed by third parties not directly involved in the execution of the package, including landing, disembarkation, or embarkation fees at ports and airports; – exchange rates relevant to the package in question. A price increase is possible only after notification on a durable medium by the organiser to the traveller, along with the justification for such an increase and the calculation methods, at least 20 days before the start of the package. If the price increase exceeds 8% of the total price of the package, the following point 9.2 applies. In the event of a price reduction, the organiser has the right to deduct administrative and management costs from the refund due to the traveller, which they must provide proof of upon the traveller’s request.

8.2. The price consists of: a) registration fee or handling fee; b) participation fee: expressed in the catalogue or in the package quotation provided by the seller to the traveller; c) cost of any insurance policies against cancellation, withdrawal, and/or medical expenses or other services requested; d) cost of any visas and entry and exit taxes for the countries of the holiday destination; e) airport and/or port duties and taxes.

9. MODIFICATION, WITHDRAWAL OF THE ORGANISER, OR CANCELLATION OF THE PACKAGE TOUR BEFORE DEPARTURE
9.1 Before the start of the package, the organiser may unilaterally modify the terms of the contract other than the price, provided that these are minor modifications, and notify the traveller on a durable medium, also through the seller.

9.2 If, before the start of the package, the organiser is forced to significantly modify one or more main features of the tourist services or cannot meet the specific requests previously accepted and explicitly stated in the contract, or proposes to increase the price of the package by more than 8%, the traveller, within a reasonable period specified by the organiser at the same time as the modification notification, may accept the proposed change or withdraw from the contract without paying withdrawal fees. In case of withdrawal, the organiser may offer the traveller a replacement package of equivalent or superior quality. The modification notice indicates the proposed changes, their impact on the price of the package, the deadline by which the traveller must inform the organiser of their decision, the consequences of the traveller’s failure to respond within the aforementioned period, as well as the possible replacement package offered and its price.

9.3. If the changes to the package contract or the replacement package result in a lower quality or cost package, the traveller is entitled to an appropriate price reduction.

9.4 In the event of withdrawal from the tourist package contract as per the previous paragraph, if the traveler does not accept a substitute package, the organizer will refund, without undue delay and in any case within fourteen days of withdrawal from the contract, all payments made by or on behalf of the traveler, and the provisions of Article 43, paragraphs 2, 3, 4, 5, 6, 7, and 8 of the Tourism Code will apply.

9.5 The organizer may withdraw from the tourist package contract and offer the traveler a full refund of payments made for the package but is not required to pay additional compensation if:
a) the number of people enrolled in the package is lower than the minimum required by the contract, and the organizer notifies the traveler of the withdrawal from the contract within the timeframe specified in the contract, and in any case no later than 20 days before the start of the package for trips lasting more than 6 days, 7 days before the start of the package for trips lasting between 2 and 6 days, or 48 hours before the start of the package for trips lasting less than 2 days;
b) the organizer is unable to perform the contract due to unavoidable and extraordinary circumstances and notifies the traveler of the withdrawal from the contract without undue delay before the start of the package.

10. WITHDRAWAL BY THE TRAVELLER

10.1 The traveler may withdraw from the contract at any time before the start of the package by paying appropriate withdrawal fees, or, if provided, the standard withdrawal fees (cancellation penalties) established by the organizer, which depend on the chosen destination and the time when the traveler withdraws relative to the departure date. In the absence of specification of standard withdrawal fees, the amount of the withdrawal fees corresponds to the package price reduced by the cost savings and income from reallocating the tourist services.

10.2 The traveler may take out insurance policies to cover the aforementioned unilateral withdrawal fees by the traveler or assistance costs, including return, in the event of injury, illness, or death. Depending on the chosen package, the organizer informs the traveler about the optional or mandatory subscription to such insurance.

10.3 Withdrawal fees are not due in the cases provided for in the previous Article 9, paragraph 2. In the case of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity that significantly affect the execution of the package or the transport of passengers to the destination, the traveler has the right to withdraw from the contract before the start of the package without paying withdrawal fees and to receive a full refund of payments made for the package, but has no right to additional compensation.

10.4 In the case of contracts negotiated outside commercial premises (as defined by Article 45, paragraph 1, letter h of the Consumer Code), the traveler has the right to withdraw from the contract for the sale of the tourist package within a period of five days from the date of conclusion of the contract or from the date of receipt of the contract conditions and preliminary information if later, without penalties and without providing any reason. In cases of offers with significantly reduced rates compared to current offers, the right of withdrawal is excluded. In this latter case, the organizer documents the price change, clearly highlighting the exclusion of the right of withdrawal.

11. CHANGES AFTER DEPARTURE

11.1 If, due to unforeseen circumstances not attributable to the organizer, it becomes impossible to provide a substantial part, in terms of value or quality, of the agreed combination of tourist services during the execution of the package contract, the organizer shall offer, at no extra cost to the traveler, appropriate alternative solutions of equivalent or superior quality, where possible, to those specified in the contract, so that the execution of the package may continue. This includes the possibility that the traveler’s return to the departure location may not be provided as agreed. If the proposed alternative solutions result in a package of lower quality than specified in the contract, the organizer shall grant the traveler an appropriate price reduction.

11.2 The traveler may reject the proposed alternative solutions only if they are not comparable to what was agreed in the package contract or if the price reduction granted is inadequate.

11.3 If it is impossible to arrange alternative solutions or the traveler rejects the proposed alternatives that comply with point 11.1, the traveler is entitled to a price reduction. In the event of failure to meet the obligation to offer alternatives, point 15.5 applies.

11.4 If, due to unforeseen circumstances not attributable to the organizer, it becomes impossible to ensure the traveler’s return as agreed in the package contract, points 15.6 and 15.7 shall apply.


12. SUBSTITUTIONS AND TRANSFER OF THE CONTRACT TO ANOTHER TRAVELLER

12.1 The traveler may substitute themselves with another person, provided that:
a) the organizer is informed no later than seven days before the start of the package;
b) the person to whom the contract is being transferred meets all conditions for using the service, particularly those related to passport, visas, and health certificates;
c) the services or replacement services can be provided as a result of the substitution;
d) the organizer is paid all administrative and processing costs incurred for the substitution, the amount of which will be specified before the transfer, providing, upon the transferor’s request, proof of any rights, taxes, or additional costs resulting from the transfer. The transfer costs may include, for example, purchasing new transport tickets at the current available rate at the time of the transfer request. It should be noted that ticket prices are subject to constant changes and fluctuations depending on booking class, seat availability, fare type, flight class, ticket issuance date, and flight date.

12.2 The transferor and transferee of the package contract are jointly liable for the full payment of the price balance and any rights, taxes, and additional costs, including administrative and processing fees, resulting from the transfer.

12.3 In accordance with Article 944 of the Navigation Code, substitution will only be possible with the carrier’s consent.

12.4 If the traveler requests a modification to an already confirmed element and/or service of the package, provided that the request does not constitute a contractual novation and is feasible, the traveler must pay the organizer the administrative and processing fees, as well as any costs resulting from the modification (if new airline tickets must be issued, the transfer will require the application of the current available fare).

13. TRAVELER OBLIGATIONS

13.1 During negotiations and in any case before the contract is concluded, Italian citizens are provided with general information—updated as of the catalog’s print date—concerning passport and visa requirements, including approximate times for obtaining visas and health formalities for the destination country.

13.2 For rules regarding the travel of Italian minors abroad, reference is made to the website of the Italian Police. It should be noted that minors must have an individual travel document (passport, or for EU countries, a valid identity card with the names of the parents). Minors under 14 years of age and those requiring judicial authorization must comply with the requirements indicated on the Italian Police website: http://www.poliziadistato.it/articolo/191/.

13.3 Foreign citizens must have an individual passport and any required entry visas. They should obtain the necessary and updated information through their diplomatic representations in Italy and/or official government information channels.

13.4 Before departure, travelers must check with the relevant authorities (for Italian citizens: local police headquarters or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the telephone helpline at 06.491115) to ensure their documents comply with the provided information and take necessary actions in time. If travelers fail to check and are unable to depart, neither the seller nor the organizer can be held responsible.

13.5 Travelers must inform the seller and organizer of their nationality before booking and ensure they have vaccination certificates, an individual passport, and any other documents valid for all countries included in the itinerary, as well as necessary visas and health certificates.

13.6 To assess the security, health conditions, and other relevant information about their destination and surrounding areas—and thus the usability of the purchased services—travelers must obtain general official information from the Ministry of Foreign Affairs via the www.viaggiaresicuri.it website. Such information is not included in the organizers’ catalogs (either online or in print) because they only provide general descriptions. Since official advisories may change, travelers must check the latest updates themselves on the Ministry of Foreign Affairs website. Based on the principle of due diligence, travelers must ensure the validity of their personal documents and those of any minors and comply with their home country’s travel regulations. The seller or organizer is not required to obtain visas or travel documents for travelers.

13.7 If, at the time of booking, the chosen destination is listed by official sources as a location subject to a travel advisory or warning for security reasons, travelers who later choose to cancel cannot claim exemption from or reduction of cancellation fees based on changes in the country’s safety conditions.

13.8 Travelers must comply with general rules of prudence and diligence, as well as the specific regulations in force in the destination country, all information provided by the organizer, and administrative or legislative provisions related to the package. Travelers are responsible for any damages suffered by the organizer and/or seller due to failure to meet these obligations, including repatriation costs. The organizer may require travelers to pay reasonable costs for assistance provided if the issue was caused intentionally or negligently by the traveler, within the limits of incurred expenses.

13.9 The traveler must provide the organizer or seller with all documents, information, and evidence necessary to exercise the right of recourse against those responsible for circumstances leading to compensation, price reductions, refunds, or other obligations, as well as against service providers liable for assistance and accommodation if the traveler is unable to return. The traveler is also responsible for any harm caused to the organizer’s right to subrogate claims against third parties.

13.10 The traveler must promptly report to the organizer, even via the seller, any non-conformities encountered during the execution of the package, as indicated in Article 15.

CODE OF CONDUCT:
During the trip and stay, all participants, even if they are of legal age, must comply with the instructions given by the organiser’s representatives and the group leader. They must behave in a way that does not give rise to complaints or objections from the authorities of the host country or the management of the schools. In the event of serious disciplinary violations deemed severe enough to prevent the continuation of the relationship, the organiser reserves the right to terminate the contract and repatriate the offender, charging them for all additional expenses, including travel costs.

14. ACCOMMODATION CLASSIFICATION
In the absence of official classifications recognised by the competent public authorities of the countries to which the service applies, the organiser reserves the right to provide its own description of the accommodation in the catalogue or brochure. This description allows the traveller to assess and accept the accommodation accordingly.

15. ORGANISER’S LIABILITY FOR IMPROPER EXECUTION OF THE PACKAGE

15.1. Pursuant to Article 42 of the Tourism Code, the organiser is responsible for the execution of all tourist services included in the package travel contract, regardless of whether these services are provided by the organiser itself, its agents or assistants acting within their duties, third parties employed by the organiser, or other tourist service providers, as per Article 1228 of the Civil Code.

15.2. In accordance with Articles 1175 and 1375 of the Civil Code, the traveller must inform the organiser directly or through the seller, without undue delay and considering the circumstances, of any non-conformities detected during the execution of a tourist service included in the package travel contract.

15.3. If one of the tourist services is not provided as agreed in the contract, the organiser must resolve the non-conformity unless it is impossible to do so or would result in disproportionate costs, considering the significance of the non-conformity and the value of the affected services. If the organiser fails to remedy the issue, the provisions of Clause 16 apply.

15.4. Subject to the exceptions in the previous clause, if the organiser does not resolve the non-conformity within a reasonable period set by the traveller—taking into account the duration and nature of the package—and the traveller has reported the issue in a timely manner as per Clause 15.2, the traveller may rectify the problem personally and claim reimbursement for the necessary, reasonable, and documented expenses. If the organiser refuses to resolve the non-conformity or if immediate action is required, the traveller is not obliged to set a deadline for the organiser to act.

15.5. If a non-conformity, as per Article 1455 of the Civil Code, constitutes a significant failure to perform the agreed services and the organiser has not remedied it within a reasonable period set by the traveller, the traveller may terminate the package travel contract immediately and without cost. If applicable, the traveller may also request a price reduction under Clause 16, without prejudice to any claim for damages. If the contract is terminated and the package included passenger transport, the organiser must arrange for the traveller’s return on an equivalent transport service without undue delay and at no additional cost.

15.6. If the traveller’s return cannot be ensured, the organiser must cover the cost of the necessary accommodation, if possible, in a facility of equivalent category to that specified in the contract, for a maximum of three nights per traveller or for a longer period if required by applicable European Union regulations on passenger rights.

15.7. The cost limitation in Clause 15.6 does not apply to persons with reduced mobility, as defined in Article 2, paragraph 1(a) of Regulation (EC) No. 1107/2006, and their accompanying persons, pregnant women, unaccompanied minors, and persons requiring specific medical assistance, provided that the organiser was informed of their special needs at least 48 hours before the start of the package.

16. PRICE REDUCTION AND COMPENSATION FOR DAMAGES

16.1. The traveller is entitled to an appropriate price reduction for the period during which a non-conformity occurred, unless the organiser proves that the defect is attributable to the traveller.

16.2. The traveller is entitled to receive adequate compensation from the organiser for any damages suffered as a result of a non-conformity.

16.3. The traveller is not entitled to compensation if the organiser proves that the non-conformity is due to:

  • The traveller themselves,
  • A third party unrelated to the provision of the travel services included in the package travel contract, and the situation was unforeseeable or unavoidable,
  • Unavoidable and extraordinary circumstances.

16.4. The organiser is subject to the limitations provided by international conventions in force that bind Italy or the EU concerning the amount of compensation or the conditions under which it is due by a service provider included in a package.

16.5. The package travel contract may include a limitation on the compensation due by the organiser, except in cases of personal injury or damages caused intentionally or through fault. However, such a limitation must not be less than three times the total package price.

16.6. Any compensation or price reduction granted under the Tourism Code and any compensation or price reduction granted under other applicable EU regulations and international conventions must be deducted from each other.

17. DUTY OF ASSISTANCE

17.1. The organiser must provide the traveller with appropriate and timely assistance if they are in difficulty, including in the circumstances outlined in Clause 15.7. This includes:

  • Providing relevant information on healthcare services, local authorities, and consular assistance,
  • Helping the traveller communicate remotely,
  • Assisting in finding alternative travel services.

17.2. The traveller may send messages, requests, or complaints regarding the execution of the package directly to the seller from whom the package was purchased. The seller must promptly forward such communications to the organiser.

18. SELLER’S LIABILITY
The seller must clearly indicate their role and is solely responsible for executing the mandate given by the traveller through the travel brokerage contract. This applies regardless of whether the service is provided by the seller themselves, their agents or assistants acting within their duties, or third parties employed by them. The seller’s fulfilment of obligations must be assessed based on the diligence required for carrying out the corresponding professional activity.

19. INSURANCE AGAINST CANCELLATION AND REPATRIATION COSTS

If not expressly included in the price, it is possible and advisable to take out special insurance policies at the time of booking, either through the organiser’s or the seller’s offices. These policies cover withdrawal costs (which are always due, except for specific exceptions provided by the Tourism Code, as stated in Clause 10), as well as expenses related to accidents and/or illnesses, including repatriation costs and loss and/or damage to luggage.

The rights arising from insurance contracts must be exercised by the traveller directly with the contracting insurance companies, under the conditions and procedures set out in the respective policies. Particular attention should be paid to the timing for filing a claim, deductibles, limitations, and exclusions.

The insurance contract between the traveller and the insurance company is legally binding between the parties and is effective between the traveller and the insurance company pursuant to Article 1905 of the Italian Civil Code.

At the time of booking, travellers must inform the seller of any specific needs or issues that may require different insurance policies from those offered or included in the package price.

20. ALTERNATIVE DISPUTE RESOLUTION MECHANISMS

The organiser will provide the traveller with information on any existing complaint-handling procedures and alternative dispute resolution (ADR) mechanisms in accordance with Legislative Decree No. 206 of 6 September 2005. If applicable, the organiser will also provide details about the ADR body overseeing the professional and the online dispute resolution platform as per Regulation (EU) No. 524/2013.

21. GUARANTEES FOR THE TRAVELLER

21.1. The organiser and the seller, if established in Italy, are covered by civil liability insurance for the benefit of the traveller. This insurance ensures compensation for damages resulting from the violation of their respective contractual obligations.

21.2. Package travel contracts are backed by insurance policies or bank guarantees. These apply to both international and domestic trips (including those within Italy). In cases of insolvency or bankruptcy of the organiser or seller, these guarantees ensure, without delay upon the traveller’s request:

  • A refund of the amount paid for the package,
  • Immediate repatriation if the package includes transport,
  • If necessary, payment for meals and accommodation before repatriation.

As an alternative to a refund or immediate repatriation, the traveller may be offered the continuation of the package under the terms set out in Articles 40 and 42 of the Tourism Code.

22. INDIVIDUAL TRAVEL SERVICES AND LINKED TRAVEL SERVICES

Contracts that involve the provision of a single service, such as transport, accommodation, or any other separate tourist service, do not constitute a travel package or organised travel arrangement. As such, they are not covered by the protections provided under the Tourism Code, and the contractual conditions of the specific service provider will apply. The responsibility for the proper execution of the contract lies with the service provider.

In the case of linked travel services, the traveller is protected by a scheme that ensures reimbursement of payments made for services not provided due to the insolvency of the professional who received the traveller’s payment. However, this protection does not cover refunds in case of insolvency of the specific service provider.


TECHNICAL SHEET

Pursuant to Article 5 – Integral Part of the General Conditions for the Sale of Package Travel Contracts

This contract consists of the General Conditions outlined here, the catalogue, and the Registration Form – Travel Contract. The description of the travel package covered by the contract is contained in the Registration Form, supplemented by the descriptions in the catalogue or quotation. The package price includes the elements listed in each specific programme, while all other expenses are the responsibility of the participant.

L’astrolabio reserves the right to accept registration requests based on seat availability. A booking is considered confirmed only when the group is complete. The Registration Form is valid only if fully completed.

At the time of completing the Registration Form, the traveller must pay a deposit of:

  • €800 for all international packages of 7, 13, and 14 nights
  • €300 for Summer Camps in Italy

If instalment payments and/or optional supplements are requested, the relevant amounts must be added to the deposit.

L’astrolabio will send an Order Confirmation along with a balance payment request. The balance must be paid at least 4 weeks before departure. If the booking is made within 4 weeks of the departure date, the participant must pay the full amount at the time of registration. Failure to make payment constitutes grounds for contract termination by L’astrolabio.

The participant may submit special requests at the time of booking regarding travel arrangements. If technically possible, these requests will be included in a specific agreement at the time of booking and reflected in the Order Confirmation. However, such requests are not binding for the validity of the registration.

If, after the contract is finalised, the participant requests modifications (e.g., departure date, travel period, destination, study centre, course type, accommodation, or travel arrangements), a €50 administration fee will apply, in addition to any extra costs incurred due to the changes. These modifications must be confirmed in writing.

By signing the Registration Form – Travel Contract, the participant unconditionally accepts all parts of the programme for the selected course.

If the traveller cancels the trip before departure, the following penalties will apply:

  • 10% of the total cost if cancelled up to 30 days before departure
  • 30% of the total cost if cancelled up to 21 days before departure
  • 50% of the total cost if cancelled up to 11 days before departure
  • 75% of the total cost if cancelled up to 3 days before departure

Beyond these timeframes, and in cases of no-show, incorrect passport or visa documentation, or trip cancellation after departure, no refund will be provided.

The processing fee, including Polizza Amica insurance and any confirmed optional supplements, is non-refundable.

Cancellations must be communicated to L’astrolabio via email or certified PEC mail. The receipt date of the cancellation will be used to determine applicable penalties.

PRICE VALIDITY

The prices are based on costs, airfare rates, and exchange rates in effect as of 1/11/2024:

  • GBP 0.83998
  • USD 1.0885
  • CAD 1.5144

If there are changes in exchange rates, transport costs, fuel prices, or administrative/tax regulations in Italy or the destination country, the prices may be adjusted accordingly, in line with Article 8.

The programme is valid from 1/1/2024 to 31/12/2025.

TECHNICAL ORGANISATION

L’astrolabio Srl
Via Boccaccio, 14 – 20123 Milan
Authorisation issued by regional decree No. 19480 on 11/05/99

INSURANCE
Civil liability insurance policy No. 191078051, issued by UNIPOLSAI Assicurazioni, in accordance with Articles 44 and 45 of the Tourism Code.

GUARANTEE FUND
“FONDO VACANZE FELICI Scarl”
VAT & Tax Code: 09566380961
Registered office: Via Larga 6, Milan

INFORMATION UNDER REGULATION (EC) No. 2027/97

  • Compensation in case of death or injury: There are no financial limits to liability in the event of passenger injury or death. For damages up to 100,000 Special Drawing Rights (SDR) (approx. €121,000), the airline cannot contest compensation claims. Beyond this amount, the airline may contest the claim only if it proves that it was not responsible for the damage.
  • Advance payments: In the event of passenger injury or death, the airline must make an advance payment within 15 days to the entitled person to cover immediate financial needs. In case of death, this advance payment must be at least 16,000 SDR (approx. €19,400).
  • Passenger transport delays: The airline is liable for damages caused by delays unless all reasonable measures were taken to prevent them. Liability for damages is limited to 4,150 SDR (approx. €5,000).
  • Baggage transport delays: The airline is liable for damages caused by baggage delays unless it took all possible preventive measures. Liability is limited to 1,000 SDR (approx. €1,200).
  • Destruction, loss, or damage to baggage: The airline is liable for up to 1,000 SDR (approx. €1,200). For checked baggage, the airline is responsible even if it was not at fault, unless the baggage was inherently defective. For unchecked baggage, the airline is liable only if it was at fault.
  • Higher liability limits for baggage: Passengers can obtain a higher liability limit by making a special declaration, at the latest at check-in, and paying an additional fee.
  • Baggage claims: In case of damage, delay, loss, or destruction of baggage, passengers must submit a written claim to the airline. If checked baggage is damaged, the claim must be filed within 7 days; for delayed baggage, within 21 days from when it was made available.
  • Contracting and actual carrier responsibility: If the airline operating the flight is not the contracting airline, the passenger has the right to file a claim against both. If an airline’s name or code is shown on the ticket, that airline is the contracting carrier.
  • Legal actions: Any lawsuits must be filed within two years from the date of arrival or the scheduled arrival date.

MANDATORY NOTICE UNDER ARTICLE 17 OF LAW 38/2006

“Italian law punishes crimes related to child prostitution and pornography, even if committed abroad, with imprisonment.”

PRIVACY NOTICE

Personal data is collected to conclude and execute the travel contract and will be processed manually and/or electronically in compliance with applicable regulations. Failure to provide data will result in the inability to finalise or execute the contract.

Travellers have rights regarding data access, correction, deletion, processing restrictions, objection, and data portability. Complaints can be filed with a supervisory authority.

For further details on data processing, refer to: https://www.astrolabiostudytravel.com/privacy-policy.